Disgraceful Service - Lack of accountability and Response

My car was taken in late November for a dent under the rear drive side door sill. This was repaired and the rear door was removed in order to access the area in mention.

Upon picking up my car 3 off weeks later I noticed that the rear door was completly out of alignment as well as the drivers door was also adjusted in order to align with the misaligned rear door in addition where was rough surfaces, over spray, broken interior switch located on the panel that was removed during the repair. This biggest issue was the now miss aligned front door where the door hinged and striker plate where move from their original position causing the front door not to close in fact you need to slam the door shut after a good few attempts and the locking mechanism was getting jammed and would only open after cycling the central locking a few times. This was noted by the Customer Service Manager Brendhan Randall.

The car was sent in the last week of November around 2 weeks after the photographic proof of the snags where sent in by myself to the Customer service and support managers, where identified to rectify the and only the paint work and rear door was fixed.

Upon picking up the car the interion switch was pushed in with glue, the drivers door was not fixed in fact I got locked in and out of the car and it was evident that they where bending the doors and there was paintwork that was cracked and chipped. The door lock was dropping pieces of plastic when ever it was opened. Brandhan said that i should used the can and he will give me feedback in 2 hours time as the new switch was not installed and neither was the door fixed.

After 1 week and on the 7th December i sent a follow up email and included the head office help desk email.

I have called, left messages, sent numerous emails to both managers and to the help desk the only feedback i get they are ready to fit the switch. I informed than that this is the 3rd time I am coming in and i want all the issues resolved and to date no reply as of the 12th Jan to which I sent another follow up email.

Hopefully now this will bring about some sort of accountability.