AM
Akhona M

1 reviews | Active since Sept 2024

17 Sept 2024, 17:28

Disappointing Experience - Avoid Renew-It Rivonia

I took my car in for a simple structural bumper repair at Renew-it Rivonia, but when I got it back, it wouldn't start. What should have been a straightforward fix turned into a nightmare.

During the first week, Ashton was friendly and kept me updated daily. However, the communication stopped in the second week. Despite making several calls, she didn't respond or get back to me.

When I picked up the car, it wouldn't start, and they had to kickstart it. The very next day, the car was dead again. I contacted Renew-it Rivonia, but they were evasive and kept saying they'd get back to me, which never happened. They had removed the battery during the repair, and I thought they might have reinstalled it incorrectly, but they weren't willing to check or even engage with me.

Ashton became unreachable, and when she did respond, it took days. If you're looking for reliable service, save yourself the headache and look elsewhere.

0
Replies (1)
Renew-it Rivonia
Renew-it Rivonia's reply18 Sept 2024, 11:36
Official
Good day Akhona Madyibi

Thank you for taking the time to review us on this platform. 

Firstly, our apologies for not living up to your service and repair expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. 

We have addressed this issue with the management at Renew-It Rivonia. The Renew-it Team, always@yourservice