Dialdirect -HB77DPGP... 3 weeks later the car has not even been touched for a minor lock and bumper fox

I think I have been very patient with this company for me to write a Review late. I too my car in on the 6th May 2021. It’s the 27th May 2021 and their explanation is that they are still waiting for parts. They said parts would arrive last week to which parts never arrived. Now this week they are saying parts will arrive next week.

My insurer is dial direct by the way and during that time they’ve also done nothing to assist. I’ve sent multiple emails to Renew -it asking. Their communication is stilted and not even thorough. You seem to be at their leisure. They don’t do anything to affirm the customer and give them comfort. The worst customer service. I read up on this company before brining my car in and albeit I saw the multiple complaints. I thought my situation would be different but I guess not.