EM
Edgar M

1 reviews | Active since Nov 2018

16 Dec 2022, 10:06

Car Repair

My insurance took my car there for repair, it took over a month for just a minor damages. Mpho the consultant called me to come collect the car, when i got there the car was not in good condition, so many errors so many things missing in my car, the painting was not polished it was rough not smooth, battery dead. I refused to take the car, Mpho forced me to sign the papers saying they are closed for December, she was forcing me to take it even thou so many errors and so many missing things. One technician was willing to fix the mistakes but she called him on the side when he gets back to me he told me same story Mpho was telling me which was a lie. She is not friendly at all, She is not helpful. I left the car there because i am not happy. I don't have a car to travel to Limpopo this festive due to poor service i am getting from Renew-It Revonia.

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Replies (2)
Renew-it Rivonia
Renew-it Rivonia's reply19 Dec 2022, 08:53
Official
  Good morning Edgar 

 Thank you for taking the time to review us on this platform. 

Firstly, our apologies for the inconvenience caused  . We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.  

We have addressed this issue with the management at the Renew-IT Rivonia branch and they will be in contact with you.

The Renew-it Team, always@yourservice 
Renew-it Rivonia
Renew-it Rivonia's reply03 Jan 2023, 08:17
Official
 
 Good morning Edgar 

 Thank you for taking the time to review us on this platform. 

Firstly, our apologies for the inconvenience caused  . We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.  

We have addressed this issue with the management at the Renew-IT Rivonia branch and they will be in contact with you.

The Renew-it Team, always@yourservice