Bad/Unreliable Service and No Customer Care

I sent in my car to Rivonia Renew It as being the closest branch to Fourways.This was at the beginning of November and I was promised 10 working days for the job.Thereafter I was told after many phone calls that the fender has more damage and could not be panel beated.Sipho Nhlapho was very misleading and said to me that they would need to load additionals with the assessor which took a further two weeks.Then they eventually loaded the additionals and the assessor was able to approve.Thereafter,I involved my insurance management to assist and put weight on my case.Then they started reporting progress on Audatex and I complimented them saying I can now see progress.Today they tell me that the car had incurred hail damage whilst on site and that they are closing on the 14th December 2023.They say I must come and collect my car to drive it with more damage than it had before while they close shop and I must pay excess for the original repair which is complete.The way I see it,this is a cop out as they are liable for the courtesy car.They say they are awaiting their insurer to approve spares.I do not accept this shoddiness and it needs to go on record.This brand from what I have since heard and experienced, is bad business and I will not be using them in future and urge anyone reading this to avoid it at all costs!