DM
Dhameshka M

1 reviews | Active since Jun 2018

25 Nov 2022, 12:59

Bad Service RenewIT Rivonia

I had handed over my vehicle to RenewIt Rivonia on 21/11/2022, I received a call from Mpho on the 24/11/2022 around 1 in the afternoon that had advised me, my vehicle is ready for collection. I had informed her I will pick up my vehicle on the 25 November. I went to pick up the vehicle, there was dry paint on my vehicle on the left side , passenger door, the was a scratch by the handle( which she advised was dirt), it looked like there was scratches on the bonnet and someone had covered it up with paint. Mpho had called someone from the workshop. The guy had advised it was polish on the car and the car needs to be washed. I asked Mpho what is all of this as she advised me everything was okay with with the vehicle, Mpho had told me there was something wrong with my vehicle , it had go back to the workman shop- the only job that had to be done was painting of the bonnet, when I asked her what was wrong, she did not answer, I asked Mpho numerous times, that I want to speak to the person that passed the quality control , it fell to deaf ears. I am unhappy with the service and the job done. There was paint on the headlights , on the side mirror and on the windshield, we had to tell them to remove, otherwise they would have not removed it. I am currently insured with Momentum, and what suppose to be simple, had turned out to be a nightmare. How can a vehicle be passed in that condition and what was wrong with my vehicle that it had to go back to the workshop? This is the worse experience ever! The advisor showed a dont care attitude at all.

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Replies (2)
Renew-it Rivonia
Renew-it Rivonia's reply25 Nov 2022, 13:58
Official
  Good day  Dhameshka

 Thank you for taking the time to review us on this platform. 

Firstly, our apologies for the inconvenience caused  . We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.  

We have addressed this issue with the management at the Renew-IT Rivonia branch and they will be in contact with you.

The Renew-it Team, always@yourservice 
 
DM
Dhameshka M's update27 Nov 2022, 12:41
Reviewer Update
Good Day

I have taken pictures of my vehicle before dropping it off with Mpho and Americo had advised there are 52 pictures that had been taken by the accessor, he had requested to view them (this was Friday 25 November) in the afternoon and he is still waiting to view the pictures, RenewIt Rivonia must take responsibility. Mpho and I had signed off the form when I dropped off the vehicle, she does not answer when I ask her who passed the quality control, neither did she want to bring the person who had passed the quality control, further to this, Mpho had phoned me on Thursday informing me, my vehicle is ready for collection, again Mpho phoned me on Friday to inform my vehicle is ready for collection, when I questioned her about the scratch on the bonnet and the bad condition of my car, she advised me the car had to go back the workshop as there was something wrong, when I asked her, what was wrong, she did not answer. This is not the service you provide to customers. Your'll need to be closed down. No one can give me answers as how that scratch was on my car- no apologies either. I will not keep quite about this, besides taking this up with Momentum, others need to know how RenewIt Rivonia conducts business.