BAD Service Renew-it Rivonia

I took my car to Renew-It Rivonia.

This was the WORST experience EVER! They fixed the scratch, but when I collected my car THEY had scratched it and I immediately pointed this out. They called the person in charge at the workshop to tell me that it will take 2 days max. This was in May!

Nobody contacted me after a week, I decided to contact them and they kept passing me on like a hot potato. The person who was supposed to assist is Monica Constantine who just never responded EVER.

I kept calling and she would not respond, I called their national customer care and they said they would get her to contact me which she did and asked for pictures of the scratch and I sent it to her. SHE WENT M.I.A AGAIN.

I followed up once again with threats to escalate the issue and suddenly I am contacted by a lady called Thalita, who asked me to drive all the way to the dealership and show them the scratch EVEN THOUGH I HAD SENT THE PICTURES TO MONICA, and she never did anything about it. I had to drive all the way back to the office without my car being attended to.

It is now August and I am still driving around with my car scratched. I have sent countless follow ups to Monica but she just does not care.

Please assist me by pointing me in the right direction as to who can I escalate this to? I think it is unacceptable that a company damages your goods and then does not care about fixing it.