AN
Anele N
1 reviews | Active since Jul 2021
16 Jul 2021, 13:08
Bad Service
The service and feedback from the consultant is really bad. I have had my car with them for almost a month now and I have to be the one who calls to get feedback . If tree is messages for the consultant to call me back she never does. The worst on Tuesday she spoke to me and promised to call back and she never did. When l call today she has nothing to say. Not then she makes me hold to find out what is really happening with my car. Only to realise it has been in one department since last week on Monday according to the sms that l got but according to her it was only on Tuesday.
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Renew-it Rivonia's replyOfficial
16 Jul 2021, 13:29 Good morning Thamsanqa
Thank you for taking the time to review us on this platform. Firstly, our apologies for poor service received ,lack of communications and not living up to your service expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the director at Renew-IT Rivonia and they have advised that the vehicle is currently in the quality control department, once it is ready they will contact you to collect it.
The Renew-IT Team, always@yourservice
Thank you for taking the time to review us on this platform. Firstly, our apologies for poor service received ,lack of communications and not living up to your service expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the director at Renew-IT Rivonia and they have advised that the vehicle is currently in the quality control department, once it is ready they will contact you to collect it.
The Renew-IT Team, always@yourservice
Renew-it Rivonia's reply16 Jul 2021, 13:29
Official
Good morning Thamsanqa
Thank you for taking the time to review us on this platform. Firstly, our apologies for poor service received ,lack of communications and not living up to your service expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the director at Renew-IT Rivonia and they have advised that the vehicle is currently in the quality control department, once it is ready they will contact you to collect it.
The Renew-IT Team, always@yourservice
Thank you for taking the time to review us on this platform. Firstly, our apologies for poor service received ,lack of communications and not living up to your service expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the director at Renew-IT Rivonia and they have advised that the vehicle is currently in the quality control department, once it is ready they will contact you to collect it.
The Renew-IT Team, always@yourservice