CM
Cebisa M
1 reviews | Active since Jun 2019
11 Feb 2020, 16:58
Bad service
My car went in for repairs on 30 January 2020 and all was going well and i received a message from our insurance company stating that the car was in paint preparation on 4 February 2020. When i called to on 11 February 2020, they said my car was still in the paint preparation phase. How can the bonnet take a week to paint and even after a week it is still being prepared? That's even more annoying is that they are avoiding taking calls to give an explanation.
This shop is always disappointing, their work ethic is simply pathetic!
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Replies (2)
Renew-it Rivonia's replyOfficial
12 Feb 2020, 09:32Good Day
Thank you for your feedback.
We wish to apologize for the poor service that you have experienced.We have escalated the issue to the Service Manager for resolution.
Should you have any further queries, please contact our dedicated help desk on **** FOR YOU (*** ***).
Renew-it Rivonia's reply12 Feb 2020, 09:32
Official
Good Day
Thank you for your feedback.
We wish to apologize for the poor service that you have experienced.We have escalated the issue to the Service Manager for resolution.
Should you have any further queries, please contact our dedicated help desk on **** FOR YOU (*** ***).
CM
Cebisa M's updateReviewer Update
12 Feb 2020, 14:45Renew it Rivonia should consider closing shop because they have no idea how to treat their customers. While i received this promising message that they will contact me and try to resolve my issue, that was all for show. Rivonia Renew It has failed to give me an explanation on how my car was sitting in the paint preparation phase for a week as though they were painting the entire car! Furthermore, when i tried to reach them, i called their offices 3 times and after waiting for 5 minutes each time, they disconnected the call.
They have no regard of the client and how they inconvenience you and frankly they are not bothered!
One should never ever bring their car to these people. My sister also has a terrible experience but i thought i should give them another chance- what a disappointment!!!
They have no regard of the client and how they inconvenience you and frankly they are not bothered!
One should never ever bring their car to these people. My sister also has a terrible experience but i thought i should give them another chance- what a disappointment!!!
CM
Cebisa M's update12 Feb 2020, 14:45
Reviewer Update
Renew it Rivonia should consider closing shop because they have no idea how to treat their customers. While i received this promising message that they will contact me and try to resolve my issue, that was all for show. Rivonia Renew It has failed to give me an explanation on how my car was sitting in the paint preparation phase for a week as though they were painting the entire car! Furthermore, when i tried to reach them, i called their offices 3 times and after waiting for 5 minutes each time, they disconnected the call.
They have no regard of the client and how they inconvenience you and frankly they are not bothered!
One should never ever bring their car to these people. My sister also has a terrible experience but i thought i should give them another chance- what a disappointment!!!
They have no regard of the client and how they inconvenience you and frankly they are not bothered!
One should never ever bring their car to these people. My sister also has a terrible experience but i thought i should give them another chance- what a disappointment!!!