Bad service

My car has been with renew-it rivonia since 5 December 2022. I was told by Nikita that the reason is due to a delay in parts from Audi . Which has also been somewhat confirmed by Audi . My problem, is that the no was constantly communication I had to called them on a weekly basis to receive an update with no luck getting hold of her . the silence is ****ing me off. COMMUNICATE!!!!!!!! It's not that difficult.Fast forward I was I was forced to sign electronic release form without me seeing the physical car. The only I was on the picture that she sent me.To my surprise the finishing wasn’t done correctly.