SS
Sharon S
1 reviews | Active since Mar 2024
14 Mar 2024, 17:06
BAD CUSTOMER SERVICE
My daughter took her vehicle into Renew It Rivonia on 6 February 2024 for hail damage , the feedback she keeps getting its in panel beating. I have tried calling the branch manager to try and understand what the hold up is. I have left at 6 messages for Americo the Front Line Manager who is yet to respond to my call.
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Renew-it Rivonia's replyOfficial
15 Mar 2024, 08:54Good day Sharon
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. I have sent out an email to the branch, however i couldn't pick up your daughter's details on our system as you are not the owner of the vehicle. Please provide me with her vehicle registration, so i may be able able to assist further.
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. I have sent out an email to the branch, however i couldn't pick up your daughter's details on our system as you are not the owner of the vehicle. Please provide me with her vehicle registration, so i may be able able to assist further.
We have addressed this issue with the management at Renew-It Rivonia.
The Renew-it Team, always@yourservice
Renew-it Rivonia's reply15 Mar 2024, 08:54
Official
Good day Sharon
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. I have sent out an email to the branch, however i couldn't pick up your daughter's details on our system as you are not the owner of the vehicle. Please provide me with her vehicle registration, so i may be able able to assist further.
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. I have sent out an email to the branch, however i couldn't pick up your daughter's details on our system as you are not the owner of the vehicle. Please provide me with her vehicle registration, so i may be able able to assist further.
We have addressed this issue with the management at Renew-It Rivonia.
The Renew-it Team, always@yourservice