KS
Kirsten Stevens-King

1 reviews | Active since Sept 2019

12 Mar 2023, 10:39

Appealing experience

Absolutely appealing service. From the first time the car went in, it was just a horrible experience dealing with this company. The customer service is shocking and they just keep your car for an extended period for no reason. Once getting the car back, they somehow managed to put the bonnet on incorrectly (I honestly don't know how that happens as it seems like a very basic task). Having to deal with them again to get this sorted, was just a nightmare. I do not recommend them at all.

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Replies (1)
Renew-it Rivonia
Renew-it Rivonia's reply13 Mar 2023, 12:35
Official
 
Good day Kirsten

 Thank you for taking the time to review us on this platform. 

Firstly, our apologies for the inconvenience caused  . We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.  

We have addressed this issue with the management at the Renew-IT Rivonia branch and they will be in contact with you.

The Renew-it Team, always@yourservice 
 

Best regards,