Another theft at Renew-It Rivonia ... Management couldn't be bothered.

I am very disappointed in Renew-It Rivonia. On collecting my car, I realized that the cars integrated GPS SD card (valued at +-R10 000) was missing. It turns out that it had been ****** by one of their staff. I was told that an investigation would be held whereby they would check camera footage to determine who was in the car in order to find the *****. This was 14 March.

Since then, I have not had a single call back to advise me on the status of the investigation or to offer me a replacement. I have had to call countless times and even visit the branch myself to see Clinton Sampson, the Operations Director. After not receiving feedback, I went to go see Clinton on the 26th of March. He told me there was only 5 hours of footage left to go through and that he would get back to me once that was done. He did not get back to me as promised, so I called on the 5th of April, left a message, and was assured that he would get back to me. He did not. It is now the 9th of April.

It has now been about a month since the theft occurred. My cars entertainment system and GPS is not operational without that GPS SD card. I am very disappointed in this company. Seems like theft is common at Renew-It Rivonia if you read the reviews and management couldn't care less. Can you entrust your car with them? Who knows what other parts are ******/replaced whilst your car is with them, as it seems there are no consequences for these thefts. Can you also risk dealing with a company that has this level of customer service? If things go wrong, this is the kind of treatment you can expect. Very unprofessional for a company as large as this. Fortunately, I pay for a legal service and have contacted them so that they can assist me with recovering the item or it's value from Renew-It Rivonia. I will also be writing a complaint to my insurance, citing the reviews on Hello Peter. I will also be writing to the Ombudsmen to file an official complaint. Totally disgusted by the leadership at that branch. Do not deal with them!