A Nightmare Experience: Renew-it's Disastrous Customer Service

My recent encounter with Renew-it, a panel beating service company, has been nothing short of a nightmare. From botched bookings to abysmal customer service, the entire experience has left me seething with frustration and disappointment.

Let's start with the initial bookings. Despite scheduling my daughter's car for repair on the 15th of January and my own for the 21st of January, Renew-it failed to provide any updates or communication regarding the progress of the repairs. Upon inquiry, I was informed that my daughter's car was still in the painting phase and would not be ready until the end of the second week. This lack of transparency forced me to postpone my own booking, adding further inconvenience to an already chaotic situation.

Week after week, I diligently phoned their customer service department, only to be met with the same vague responses about the cars being in the painting and assembly stages. Promises of callbacks from my service advisor never materialized, leaving me feeling frustrated and neglected. When I attempted to escalate the issue by requesting to speak with a senior representative, I was met with nothing but roadblocks. The receptionist seemed trained to deflect any attempts to reach someone higher up, and my calls were frequently ended abruptly or left on hold indefinitely.

Fast forward to the present day, and it's now mid-February with not a single apology or factual update from Renew-it. My car remains untouched, gathering dust in their facility while my patience wears thin. The lack of communication and accountability is utterly appalling, and it's clear that Renew-it has no regard for their customers .

As a result of Renew-it's incompetence, my family and I have been forced to endure weeks of inconvenience and uncer*****y. Their abysmal handling of the situation has undoubtedly cost them our trust and future business. In conclusion, Renew-it's deplorable customer service ranks among the poorest and most insulting I've ever encountered. Steer clear of this company unless you enjoy frustration and disappointment.