-1 RATING for RENEW-IT RIVONIA - Quality and workmanship poor (car to go back for a fourth time)!

IF I COULD I WOULD RATE THEM -1!!! Do not take your car to Renew-It Rivonia. My car was rear-ended which means my boot and bumper had to be fixed. My insurance is with Discover Insure (that it another seperate post on poor service and follow-ups). My car went in and from the start I requested to speak to the person that would be monitoring my car as a few years ago I had issues with Renew-It Illovo and wanted to avoid any potential challenges with the bumper.

They kept my car for 18 days. Got my car back rushed through the handover (unfortunately signed the documents). The back of the car was cleaned but front of the car was not. I mentioned that the part they had "reused from my other boot - connector the rubber had been taken off. However later discovered part missing under the bumper. Emailed them and had after a lot of fuss got them to come and collect my car to rectify. (that in itself dealing with Harriett was also unpleasant and infuriating having to follow-up and make sure I got the right details for my car to be returned).

Got my car back to pick up another issue of what looked like a crack on the left hand side where ***** bolt had been potentially tightened too tight. Another bunch of emails. At this point literally I think the majority of Renew-It is cc'd or included in this email. What is funny the Customer Manager said it was an oversight and it wasn't on the list of things that I sent through. Appartently proper quality control of the whole job regardless isn't a thing. The Operations Manager felt that it was also appropriate to rhank me for raising the quality issues and this would help me after escalating to him on emai but assured that it would be resolved). A day later I can't open my boot. My car is arranged to be returned. Fast forward Wednesday this week my car is returned (THIRD TIME) and they had to keep it for an extra day. I was provided a courtesy car at least. To prevent all the time wastage and issues today I suggested to them that I would drop the courtesy car off and at least be on site to do a final inspection of my vehicle. Again (another hour waisted). To find small dent / issue now at the top of my bumper. Now please be advised my car was kept another day as they apprently had to fix the paint around the ***** and said it wasn't a crack because the whole area had to be repained. This dent is at the top of the bumper and has to be "cut out" and then painted and apparently will take a further 45 minutes to an hour. My logic for the two days before and requiremnts to keep my car and this explanation does not make sense. In leaving I addressed the manager and said I have not confidence in the repairs and feel that I really can't trust their workmanship. The anser was - well you have.a lifetime warranty on that so bring the car back!!

Things are not very tense as ANOTHER ISSUE and ANOTHER QUALITY FAILURE. I leave. I have to go to a famly dinner in the evening and on my way there my engine light comes on. Have the family dinner and make arrangements for my brother-in-law to follow me home (wasn't far aabout 15/20km) to get home and have my brother-in-law ask me to get out and check as my breaklights are not working and the top light at the top of the boot is on permanently! Break lights do not work at all with the engine light now on. What would you assume. There are two lights above my number plate (which I had replaced a few months ago) one out of the two are working. Bear in mind I collected my car at 3pm that afternoon and not evey a few hours later this now happens!!

It is beyond ridiculous and very annoyting that I as the customer have also had to manage this process. Take time to keep following-up and now this. Essentially it means my vehicle isn unroadworthy.

Renew-IT Rivonia hide behind emails, their senior management obviously do not care about the quality of safety of their customers and definietly don't do a full quality inspection on vehicles!

Left this weekend with a car I can'treally drive given the light issues. The week before a boot that would not open. You tell me what you as a customer would demand and would you trust anything to be rectified from them. In addition seems you can't get a CEO or Executive to escalate too who would take this seriously.

I'm at the point that I think I should look for legal advice and or find a way of taking this to the Ombudsman etc. DON'T USE RIVONIA-RENEW-IT is my adivce.