WORST SERVICE I'VE EVER SEEN + SCRATCHED CAR

Dial Direct issued my gf's car for hail damage repairs to Renew-it. They said it would take 1 week but after many fights and dodging to return the car, it took 40 plus days. It was excuse after excuse and apparently damage kept coming back. She went to pick it up yesterday and it was supposed to be repaired. But NO. There are a couple major scratches and lots of scratches everywhere, not to mention her number plate being bent! They insisted the car was like that on drop off, but after consulting their images, realized it wasn't. There was no explanation as to why the car was in such bad shape, only excuses of people not being there. This is supposed to be a BUSINESS that Dial Direct referred her to, not a zoo. I am appalled at the service, the workmanship and the attitudes of the staff. Always putting down the phone. WHY IS HER CAR SCRATCHED! It went for hail damage, NOT to be carved with a knife. I find this outrageous, especially since they are wanting to still charge her the excess. How can they do that? She hasn't had her car for 7 weeks. i DO NOT recommend them, they are terrible, they should be shut down. So many complaints for this company, yet Dial Direct still recommen