Worst service from a panel beater, not recommended

I have probably had the worst experience with Renew-it Randburg. I was in an accident in Feb, fast forward to June, and I still don't have my car (my car is probably the smallest car out there at the moment, just by the way).

I'm the one who has to keep following up. They've brought my car to me twice, and the work done on it was mediocre, to say the least. I've escalated this to the manager, Eddy, the head office, and still nothing. So for the past 4 months, I've been paying for a car I don't have. I'll be reporting this to the ombudsman, the body that regulates all these panelbeaters. This is unacceptable.