Worst overall service ever!

Renew-it Randburg has terrible service!!! Got an accident in November 2024. Sent a claim to my insurance (IWYZE) and never gave me hard time. They approved within 48hours. The worst move for them, or the so-called STRAIGHTTHROUGH, was to allocate RENEW-IT RANDBURG as my panel beaters. They allocated Jacqueline Senna as a service advisor; she is terrible with communication and would assume she prioritizes other customers more than the others. Every time I call, she is ALWAYS busy with "the client." Well, they did fix my car the first time, which was last year in November/December 2024. They did a poor and disappointing job. I phoned and wrote emails to let them know. Marry-Jane advised I bring the car back, which I did. They did a quick corrective job and cracked my window screen. They brushed it off just to push me to leave their premises when I brought it up on the spot. I was still not happy with the poor rectification quick job that caused more damage to the car. They delayed things until they closed for the festive season holidays. In January I was on their case, which they cared less to assist. Contacted my insurance, and I was sent to STRAIGHTHROUGH (communicating with Marcus Koekemoer), who did not help as well. When my insurance stepped in again, I was asked to send the car back to them (RENEW-IT RANDBURG), and I wanted nothing to do with them, rather a different establishment. I was advised that was never possible. I dropped off my car by their garage on 17/02/2025, and to date they have not finished working on it. I was told my car was ready on the 20th of March after Justin Bussac, who is the supervisor, did a quality check on a car. I had called them as they cared less to alert me on time so I would arrange a collection within their operating hours. On the Monday, the 24th of March 2025, at 7:30 in the morning, I was there to collect my car. The car was still the same!!! Poor panel alignment and poor paint work stood out for me. It was easily observable, and I wonder how they missed it!! If you ever want a BIG panel beating company that is offering the worst, terrible job, go to RENEW-IT RANDBURG GROUP!!!