Wandile Mnguni. Bad bad bad service.

I was involved in a car accident on 06 August 2022. My car was taken to Renew It by my insurance(budget). My car suspension was badly damaged and when I was called for my car collection, to my surprise the stirring wheel was shaking and it was not safe to drive the car on 100km/h. I took back the car and it was inspected again and the mechanic found out that the front suspension is badly damaged. Thembelihle and Mary Jane called called the accessor from my insurance and they made an appointment to meet the following day to check the car. Mary promised to call me when she’ll be meeting the accessor but till today no call from her. Then was told that they are still for my insurance for authorisation on fixing the car and they will call me once that is done. A week later or so I get an email stating that the mechanic and the team are busy with the car. I was not called again that the authorisation came through. I asked for a list of damaged parts that they are fixing am told I’ll get the list when I come to collect my car. Last week was told by Friday 04th the car might be ready for collection, till today no communication. I work night shifts and have two kids who are sick with seizures. I use the car whenever they get seizure attacks. I must always use Bolt to get home when I knock off at 2am. Renew It just inconvenienced me and their services you must beg for it. If you don’t communicate they relax. I don’t think I’ll ever use this repairer ever again.