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Shirley M

1 reviews | Active since May 2016

19 May 2016, 06:52

Very Bad Experience at this branch

<p>Hi....I would like to expose Lana from Randburg Renew It and the entire team for their unproffesionalism and lack of telling the truth. My car was taken in for repairs and its been well over a month now that they are still fixing extremely minimal damage. Upon trying to contact Lana for the past 2 days, she doesn't return my call at all. I called again this morning and was told she's in a meeting....I am not sure what kind of a curcus it is that they are running over there but it needs to stop.Randburg Renew IT your sole responsibility is to provide the utmost best service to customers. When will we learn that customer service is the key to driving business to greater fruition.........</p>

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Replies (1)
Renew-it Randburg
Renew-it Randburg's reply21 Jul 2016, 13:09
Official

Hello Shirlington

Thank you for your feedback.
We wish to apologise for this poor service that you have experienced.
We have escalated this matter to the Service manager for a resolution.

Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).

Kind Regards,
Renew-It Autobody @ Your Service
www.atyourservice.co.za