MH
MANDISA H

1 reviews | Active since Jan 2023

06 May 2024, 11:49

Utterly Disappointed and frustrated with their service.

Utterly disappointed with their communication and setting expectations they can not meet.

My car was estimated complete for the 30th of April and was now moved to the 10th of May. Tell me why, when I call today for a follow up. I am told there is no way the car will be complete on the 10th.

My car is only damaged in the front and I do not see how that work can take over a month and going to a 2nd Month to Fix, especially when all the parts were available.

Unhappy with their service because it seems the workshop manager is not giving the front desk employee's accurate information. One minute your told the car is in painting and then they back track to the car being in panel beating.

Which car's are a priority and which are not?!

0
Replies (3)
Renew-it Randburg
Renew-it Randburg's reply06 May 2024, 12:16
Official
Good day Mandisa,

Thank you for taking the time to review us on this platform.
 
Firstly, our apologies for not living up to your repair and service expectations. 

We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have addressed this issue with the management at Renew-It Randburg.

They will be responding directly with you to find immediate resolution. 
 
The Renew-it Team, always@yourservice 
MH
MANDISA H's update06 May 2024, 12:34
Reviewer Update
i don't even want to talk anymore. Just finish fixing the car as per estimation provided and I will go my way.

This level of service surely can not be acceptable by business standards.
Renew-it Randburg
Renew-it Randburg's reply06 May 2024, 20:59
Official
 
Good day Mandisa,

Thank you for taking the time to review us on this platform.
 
Firstly, our apologies for not living up to your repair and service expectations. 

We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have addressed this issue with the management at Renew-It Randburg.

They will be responding directly with you to find immediate resolution. 
 
The Renew-it Team, always@yourservice