Useless, Pathetic, and the most ********** service ever!!

<p>I have never written a bad review before, but I am boiling.</p> <p>I was in a small accident, where the right front side of my car was bumbed by another vehicle on 26 May 2017. My car was towed by A1 assistance to a company called Renew-It Randburg.</p> <p>I waited 3 weeks for the company to realize that my vehicle is on their property, constantley sending emails, asking for any progress on the repair. </p> <p>Never heard anything unless I sent out an email , or phoned to ask for feedback. After a few attemps I received 4 notifications during the event, that they are eventually starting the repair.</p> <p> On the 14th of July I phoned again asking when my car will be ready, and the lady telephonically agreed that no later than Monday 17 July I may collect the vehicle.</p> <p>Monday came, and Monday went and I again phoned to ask for feedback on the repair, I was however told that unfortunaltey they are missing a shock on the left side of the car, so therefore you will have to wait another 10- 15 working days before you may collect your vehicle. I exploded!</p> <p>I sent them an email explaining how unhappy I am regarding this matter - the reply was, "We will keep you posted." Eventually I received a notification on 21 July that you may collect your vehicle.</p> <p>I stay in Nelspruit Mpumalanga, therefor I had to make alternative arrangements to collect the car. Upon receiving the car, I noticed on the left side of the car, my mirror was complety scratched to the surface of vehicle(not even the side where the accident happend) the wheel alighnment was totally out, my service book was not in the car and there is one hell of a noise coming from underneath) I immediatley sent an email, explaining that something is not right and asking if they can please send the service book via a courier company, not answering any of the other questions regarding the faults, I was promised that my service book will be courierd straight away.</p> <p>Today is the 3rd of August and to this day, I have had NO RESPONSE, NO NOTIFICATIONS, NO TRACKING NUMBER FOR THE SERVICE BOOK AND I AM VERY ANNOYED. To top everything off, I keep on receiveng calls from the customer care asking to complete a survey on the service I have received - constantly telling them that I am unhppy, yet, they dont give a damn!!!! I will never ever, ever, refer this useless place to anyone!!</p>