Unprofessional

I have never experienced such an utter lack of professionalism on the parts of both MOMENTUM INSURANCE and RE-NEW IT RANDBURG. This all began when someone drove into the back of me on the 31st of December 2018. Firstly my car was towed to a panel beater, without my knowledge only to be phoned a week later by RE-NEW IT to say they have my car. MOMENTUM however by this time had still not processed my claim and in fact had no idea where my car was until I told them only then to find out that they had placed the claim on the wrong car registration because to this day my car registration is incorrect on their system, having given it to them on three different occasions since my accident. Then to top all this off RE-NEW IT then made countless promises as to when my car would be ready and the processes it had been through. Today on the 2nd of February 2019 I still have no car as RENEW IT is still in the process of repairing my car of parts they received on the 16th of January 2019. I have had to phone them countless times, been placed on hold, had promises made that I will be called back and given feedback, none of which happened, until I became so fed up that I actually had to drive to Renew It to physically check the progress on my. Only then to be told by the senior manager of the things that still need to be done on my car.

To date I have also never received any update from MOMENTUM on the progress of my claim and car. So today on the 2nd of February more than a month after my accident. I still have no car, no clear indication when it will be ready, no apology, and no courtesy car, absolutely nothing from RENEW IT RANDBURG or MOMENTUM respectively. I have never been so disgusted by service and those offering these services in my life. Having been offered the very least from these two companies I am disappointed, aggravated and disgusted. I will never be using and am warning all against these two companies as I know for a fact there are companies that offer better service.