********* conduct

I had my vehicle repaired at the repairer. this took 6 weeks even though I had been told it would take 12-days. In all of these 6 weeks I never received 1 call from the service adviser Lana Adams. However when the car was ready for collection , and according to her because she rushed me to fetch the car, I will be liable for the storage cost from her notification should i delay in collecting . When I arrived without her showing me my vehicle she requested that the excess be paid immediately and firstly and sign a release. (this was strange). Thereafter she asked me to sign a service rating card which I refused to complete as I was not happy with her service. The cherry on the cake was that she had the audacity to ask me for my Hello Peter login details, something I found strange and refused to give her these. Curiosity got the best of me and I went on to check why she requested my login details. SURPRISE! SURPRISE !! I tell you all the GOOD comments on the site was for Lana. No wonder she is asking for clients login details, she is commenting herself on the clients login!!. This conduct is ********* and ********** and requires escalation to higher management.