Unbelievable bad service - lies, lies, lies

Our vehicle went to Renew It Randburg for hail damage on 2nd October - we were told it would take 3 - 4 weeks. After repeatedly calling to find out when it would be finished, almost every time we called, we were told someone would call us back - and no-one did. <br> I indicated that we needed the vehicle urgently by 15th December, for my son to go on holiday. We were promised the car by then - it never happened. I had to drive 1,000km to get my daughter's car for my son to use...<br> We have been 3 times to the branch to see what is going on - each time there is a story about a part that hasn't yet arrived, but it will definitely come tomorrow, Ma'am......<br> We went for the 3rd time to collect the car on 22nd December - there was a small piece of trim missing on the car - the Manager supposedly called Peugeot and assured us the trim would be there the next day and we would have our car delivered on 24th December. <br> No call, no car - today is the 28th December. I have just been told there is a problem with that trim part - no stock! What happened to it on the 22nd? Did it evaporate????<br> We have been fed lies and more lies - disgusting service!