TC
Thami C

1 reviews | Active since Jun 2013

25 Oct 2018, 12:56

*******!

*******! I got my car towed by First for Women to Renew-It Randburg in the early hours of Tuesday morning 16/10/2018. the damage was not really bad so I wanted to fix the car myself instead of paying the steep excess to my insure (it was just the rim and tyre and the car's sump as I hit a sharp pavement). The tow truck arrived and loaded my vehicle onto his truck intact. on the following Wednesday morning I arrange to go pick up my car to fix it knowing that its only a few days work and that's it. To our surprise when we arrived my car was now stripped and the bumper and grill we removed. I couldn't understand because I had not claimed and had instructed my insurance that I would be fixing the car myself. My bumper was off along other parts when we sneaked in to take a peak at whats taking so long in just bringing the vehicle out. When we arrived home we then started the process of fixing my car and it is then that we discovered that we had been **********- they swapped my car parts with old parts that were not working and the radiator fan that they put in there had been just hanging by tubes and used plastic to burn it together. How could I have driven that car all along with that same radiator not working and in pieces? I would have blew up the engine! The cradle that they switched mine with was old and hanging by the same tubes and was just 3 separate pieces held together by plastic patching.

Why did they even remove my bumper in the first place before insurance gave a go-ahead? A friend who experienced the same thing early this year says this is what they do- they fix other vehicles with your car parts and inflate the damage on your vehicle. We took the fan to an electrician just for interest sake and he confirmed that no car cold have been driven with that fan and the damage was probably a result of the motor of the fan not working. I hit a pavement and only had damage to my sump, rim and tyre. No body work was damaged at all and only that way can damages get to the fan and cradle. Now I have to buy a new fan, new cradle and new rain tray. Absolutely disgusting. Shame on you. Nothing received through evil will make you prosper.

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Replies (2)
Renew-it Randburg
Renew-it Randburg's reply25 Oct 2018, 13:55
Official

Good Day

Thank you for your feedback.

We wish to apologise for the poor service that you have experienced.

Kindly provide us with the vehicle registration so that we can escalate this matter to the Service manager for a resolution.

Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).

Kind Regards,

Renew-It Autobody @ Your Service

www.atyourservice.co.za

Best regards,

TC
Thami C's update25 Oct 2018, 14:20
Reviewer Update
DJ-79-FV GP is my registration. It's Scirocco 2.0 R. I honestly don't know what good giving you my registration will do. The damage has already been done and I'm stuck having to pay for it. I expect that you will use this same channel to communicate for transparency and fairness.