THE WORST PANEL EATER SERVICE EVER!!!

This has been by far the WORST experience ever.

My car went to Renew It over a month ago. Firstly, my GPS card was taken out of my car by Gabrielle who confirmed he will keep it until the car is done. When we enquired about it he said its not in the car & doesn't know where it is!! Are these people we should trust with our possessions???? Will they do a proper job repairing my car if they are such devious people??? All I am saying...... I will open a case of THEFT against Gabrielle AND Renew It if my car comes back without the GPS card.

We had a rental car for a month while my car is being repaired. We no longer have the rental AND still no sign of my car. Lana the Customer service manager - has ZERO customer service. She NEVER returns calls or makes one feel at ease. She rather ignores emails and never calls back even if you leave 100 messages for her. They HAVE a car rental service but haven't even offered us a rental car due to THEIR delay in repairing my car. The assessment was done the 1st week in March & now they are claiming that a part is on back order - I guess they can't mark it as urgent and won't source this part from any other supplier.... I guess this is the "best" customer service they give.

We've only had problems with this company from day one & if I knew how they treat people..... I would NEVER have agreed to send my car to them!!!! I've had excellent service from other panelbeaters in the past.