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Fiona B

1 reviews | Active since Feb 2011

03 Feb 2025, 07:54

The driver was supposed to collect me at avis sandton but was sent to the incorrect avis

The driver was supposed to collect me at avis sandton but was sent to the incorrect avis. I waited nearly two hours but spoke to Felicia (aka linda) who kept in contact all the time. Although the renew it offices close at 5, Felicia and Ilhaam waited patiently for me to finally arrive around 6 to hand me my keys... they were friendly and polite although it was a Friday and everyone wanted to get home. The driver who was finally sent to fetch me was also friendly and polite and also worked longer hours to fetch me. They were a fabulous team and did a superb job on my repairs.

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Replies (1)
Renew-it Randburg
Renew-it Randburg's reply03 Feb 2025, 09:20
Official
Good day Fiona,

Thank you for taking the time to review us on this platform. 

We are sure that your service advisor and the Renew-It Randburg Team will be so pleased with this review. We are glad that the service received was to your satisfaction.

We always strive for excellence in every aspect of the repair experience. 

Wishing you safe motoring