The customer is dead, long live p*** poor service

My wife's car was struck from behind in traffic causing damage to the rear bumper, but also the exhaust and front licence plate holder (as it was shunted into the car in front). <br> Our insurance company, Intasure, arranged directly for the car to be taken for repair. It was collected with little notice to us and we were given no alternative transport. As I work near home I lent my car to my wife. For nearly a month, I was without a car. I had to rely on colleagues to help me do the school run during that period. The car was returned but only the rear bumper was fixed. We took the car back to Renew-It on 11th December to get the other work complete - we were told they were open in December. We had been promised an email, but on 30 Dec., after much chasing to get a call back - (why is returning a call to a customer so hard?) - the account manager didn't even know what we'd briefed her was wrong. We explained AGAIN, then it was the insurance company's fault. After many ignored messages for a returned call, we were told we'd get it back on Friday afternoon, then Saturday, Monday morning, Monday afternoon. After nearly two months I think it's fair to have doubts we'll see it when promised