Terrible/Incompetant Service

My vehicle had been ****** and recovered on 20 Dec 2014. Alexander Forbes my insurer arranged that the vehicle be towed to Renew It Randburg.The vehicle was assessed and the work was approved early Jan 2015.Two months later, now 26 Feb 2015 there has been no progress on the vehicle. I have been to the panel beater to view progress and to my dismay the vehicle looks alot worse that when it was recovered. I have leather in my vehicle and now Renew-It have installed cloth. The vehicle air bag is lying on the floor. Alexender Forbes have a contract with renew it to fix my vehicle but it seems that due to the number of cars in their building my vehicle is been neglected. I have spoken to the consultant at Renew It and she had advised me at one instance that the vehicle was to be towed to Toyota for locks. The following week, I called through to find out that they are waiting for a harness. The vehicle has been sprayed very poorly at places. Spoke to Renew It for a courtesy vehicle but was told to speak to Toyoya as it is not their fault. Please can Alexander Forbes intervene and provide me with customer service as I did not nor will I in the future ever go to RenewIT