Terrible Customer Service

<p>My car was taken to Renew-It Randburg for repairs. Every stage of the car takes weeks from Part Ordering right through assembly and the updates are not a true reflection of what is actually happening with the car.</p> <p> </p> <p>No updates or progress status. No callbacks and the consultants are always busy with other client when you call for an update. The date for the car to be ready changes every week and thats after i call for an update.</p> <p> </p> <p>This is my second complaint on Hello Peter so clearly that doesnt help or change the way they conduct business. The inconvinience and cost incurred while waiting for the car to be repaired is unacceptable.</p> <p> </p> <p>I have also requested for my car to be moved to a different Renew-It branch and that was not done because customer service is not a priority but money is more important. </p> <p> </p> <p>You would swear they are making a new car from scratch for you. At this point even my calls are not been answered the consultants calls when they want to.</p> <p> </p> <p>I hope Insurance - First For Women really looks into this as the customer experience at Renew-It Randburg is a pain. </p>