Terrible customer service

The difference between Wynbag (Sandton) and Randburg branch is appalling. Starting from the switchboard lady right to the person handling your car/claim. I was meant to collect my car today (my car has been with them for a month), as I am going to home for the Long weekend. Guess what, I login to the system to check update/progress, RED "your car has experienced delays, and the agent will contact you" the time was 5pm and no one had bothered to contact me and advise. I had to be the one calling, as usual I had to hold for like 10 min because I know from experience that should you leave a message you will never be called back. Now I have to make last minute travel arrangements.

I had a very good experience with the Wynberg branch and I guess I am comparing them. I had constant updates via sms and phone call. The staff was very friendly, my car was fixed in time with no hassles at all.