****** goods and no feedback for a customer

I had taken my car in for repair after being in an accident in Late Nov. The vehicle was repaired, not to my satisfaction so I had taken the vehicle back in 3 times. Once I was satisfied with all the repairs, I noticed that my locknut for my wheel was missing. After reporting this to Eddie, the vehicle was collected and the lock nut could not be found. I was told that Eddie will collect my vehicle, take to to VW and will ensure that my locknut is replaced. It is now Friday, I have left numerous messages for Eddie and he has still not returned my call or made arrangements. If I have a flat tyre, I will now not be able to change my tyre. In the event that this happens, I will hold Renew-it Randburg, personally liable.<br>