gA
gadija A

1 reviews | Active since Aug 2012

12 Sept 2019, 21:15

Shoddy work

Eventually got my car back after almost two months, and within a day after driving it i heard strange sounds. I emailed Eddy Maseko who responded after a week and told me that i should bring the car in. The mechanic who test drove the car had not worked on the car and didnt realize what the job entailed. He pointed out that the back bearing needed replacement. Now this was EXACTLY why, according to Eddy, there were delays in returning my car. Both the back wheel bearings had to be replaced...which was, according to him, unforeseen and was causing the deIay. Meantime this was NEVER really done, as i found out then!!!! have dates and emails for all our conversations and now realize we were repeatedly **** to. My car was at a different workshop last week - which i paid for myself of course - to fix some of the issues they DID NOT attend to. I have repeatedly requested an itemised report of the work which was ACTUALLY done....after a month i still havent received it. Initially i wanted it to keep for my records. After having issues with the car, i am curious to see what was replaced/ repaired. Given the runaround they gave us, and then this shoddy work AND being **** to is really frustrating. And no-one answering emails

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Replies (2)
Renew-it Randburg
Renew-it Randburg's reply13 Sept 2019, 14:45
Official

Good day

Thank you for your feedback.

We wish to apologize for the poor service that you have experienced. We have  escalated this to the Service Manager at the branch for resolution.

Should you have any further queries, please contact our dedicated help desk on **** FOR YOU (*** ***). 
gA
gadija A's update13 Sept 2019, 14:55
Reviewer Update
I forgot to mention that when i drove my car away from Renew-it, i noticed that the wheel alignment was out - the car clearly pulled to the left. When i went back, i mentioned this to the mechanic who tested the car, After the testdrive, he agreed and took it to their workshop for alignment. The problem was still there though. I requested the report a day or so afterwards and according to the report the alignment was STILL OUT!!!
However, i was not going to drive back and forth to Randburg....especially given how difficult it is to get responses from the staff.