Shocking service and such disrespect from Jacqueline Senna (Renew-It Randburg)

WE have a vehicle that is in for minor repairs and insurance advise directed matter to noted supplier. our liaison were Jacqueline Senna. Over the last 3 weeks , 17 calls to Jacqueline Senna non were returned . 3 occations she in fact took our call and promised to keep us up to date on our requests. We call and are put on hold as she is busy with clients and ultimately we leave messages - never to return any of the 17 calls . . . Our last call we held 88 min then spoke with Jacqueline only to get dropped. All we want is feedback and requests , you surely do not get this here. I wil inform the insurance SANTAM for this and caution the send their clients there due to this non service.