Shocking Service

I send my vehicle in for minor repairs and immediately received notifications that I can track my vehicle's progress online and with my service adviser, Noami. Not only is the online system still giving a date that has already passed, but everytime I phone to find out when my vehicle will be ready, I have to hang on for more than 15 minutes, just to be told that someone will phone me back (which they never do) and the time my vehicle can be collected are just moved forward (even thought their so called online system are still not updated). When I managed to speak to one of the mangers (Alvin), the phone was put down in my ear while I was still talking and of course when I phoned back, he was nowhere to be found. I don't care if my insurances or Mercedes refers me to Renew-It again - I will never make use of their services again and will definitely make sure that everyone I know hear about their shocking and unacceptable service. They don't care about their customers and don't care that you have to arrange your life around them.<br>