Shocking no return of emails or repaying money that you promised!!!

Despite my 2 Hello Peter complaints and your empty promises to at least refund my father the excess for the windscreen he had to replace after YOU DELIVERED THE VEHICLE LIKE THAT that at 7pm in the night when it was pitch dark - you have still not refunded the excess - even though you have all the proof. In fact if you had any conscience you would have repaid the FULL AMOUNT. Jacqueline / Lana - you are a disgrace to Renew-it but I gather that's the level of service that they provide. It was a mess since the start - let me REMIND YOU IT TOOK 6 WEEKS TO REPAIR THE CAR. And then promise after promise that we would get the vehicle back. And when we got it back it was not in an acceptable state (I guess that why it was delivered 7pm at night so we could not see!!!!) I guess this complaint will also just disappear into thin air again. What has happened to having pride to work for a company and resolving client's complaints UNTIL ITS 100% RESOLVED? I have sent a total of 11 mails and not to count the WhatsApps over a period of 6 months. NO REPLY!!!! The worst is that you can make promises to 2 old people - pensioners - that had to fork out money that they don't have. And they had to travel there all the way from Krugersdorp. YOU SHOULD BE ASHAMED OF YOURSELF.