Shocking and unprofessional service

Nicole Crewe – Shocking service received from Renew-It Randburg

My car was booked in for the 4 January 2023 For repairs.

The following transpired:

• 3 Jan I called and asked if they had received the parts to fix my car and was advised by Nadia that they had received the parts. • 4 Jan took vehicle in for full inspection and left my vehicle with Renew It and was advised that repairs should take 7 – 10 days. • 6 Jan I received a call stating that the parts that were supposedly there on the 4 Jan, have only been ordered today. • 12 Jan, still no news and the assessors advised me to have my other damages assed as there were 2 separate incidents. I was advised that if the parts were not there by the 13th, I must come collect my car. • 13 Jan the light arrived. • 18 Jan I received a message saying they still awaiting parts. I phoned them and they said it was only the bumper they were waiting for. • 20 Jan I phoned, as I still hadn’t heard back and was told repairs had started. • 26 Jan I was advised car is ready for collection. When I arrived to fetch my car Prisca Matlhoma, client liaison, leaves the reception area when she sees me and I was advised she was busy with a client. • I inspected the vehicle to find that the paintwork wasn’t completed to standard. I was then promised that the car would be ready for collection the following day. • 30 Jan I received a call at 08h14 that the car was ready. When I arrived a little after 11h00, the vehicle was not ready • 1 Feb I eventually get my car back, but the engine light was on. I took it to Isuzu for investigation and was told that one of wires were unplugged.

I have never received such unprofessional and pathetic service.