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Reitumetse \Tumi\"" Nkwane

1 reviews | Active since Oct 2012

03 Aug 2020, 11:06

**** SERVICE, LIES AND EMPTY PROMISES

I put a review a few months ago about the bad service and lies I received from Renew-It Randburg and only after I put up the review after them having my car for almost a month did I receive feedback.

I wish to be back here with a better review but unfortunately not.

They fixed the back only and not the front as approved. When I queried they AGAIN **** and said only the back was approved and refused to give me a print out of what they had approved and how much it would cost. I had to call Discovery Insure to query and I was advised that everything was approved. My car was booked in to be fixed the 27th March 2020 and because of lock down they called to cancel which was understood.

They reopened in June and I have been querying ever since. No one takes initiative to call me or email me. I call and send emails and get NO FEEDBACK. I was eventually promised that my car would be booked in towards the end of July and that they would call with confirmation on everything. I am now in AUGUST. I have sent plenty of emails and calls and I just keep getting ignored where as they sitting with money they were paid already to fix my car.

I WANT THE MONEY AND I WILL FIND BETTER PANEL BETTERS!!! THIS IS THE WORST SERVICE I HAVE RECEIVED IN MY ENTIRE LIFE. 8 MONTHS LATER AND I AM STILL DEALING WITH THE SAME PROBLEM.

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Replies (1)
Renew-it Randburg
Renew-it Randburg's reply14 Aug 2020, 09:34
Official
Good day
Thank you for your feedback.

We wish to apologize for the poor service that you have experienced. Please provide us with the vehicle registration so that we escalate this to the Service Manager at the branch for resolution.

Should you have any further queries, please contact our dedicated help desk on **** FOR YOU (*** ***).