Service beyond excellence from Renew-it Randburg!

My vehicle incurred damage in 2018 after an incident. After my insurance had approved payment, Renew-it was appointed as the repairer. The initial repairs started, and the service was adequate - as was expected. After parts were delayed due to Covid, I was contacted recently by the newly appointed CEO, Chaya Finger, to finalise work to my vehicle. I expected the same average experience... well, was I wrong! The customer is front, centre and back for Renew-it under Chaya's sterling leadership! What a turnaround! From adequate, Chaya has managed to create an incredible customer-centric experience, where every commitment made is not kept - but exceeded! I have to say, it is rare to find this level of service in any industry - let alone one that is complex such as the repairs of a complicated and expensive vehicle. I went through the workmanship with a fine-tooth comb - and I cannot find the slightest flaw. Chaya and her team was well supported on the insurer's side by Alec Ellery whom also provided nothing but excellence in customer engagement - indeed, a formidable case management team. I have to sincerely thank both parties and their teams for the incredible effort and service I have received - and sincerely wish to compliment them on their customer focus. I am a tough customer at the best of times but this one blew me away... If all businesses did this, our economy would be so much more competitive.