SM
Siyanda M
1 reviews | Active since Dec 2019
20 Jul 2022, 12:54
Renew-it with slow and very bad service
My car has been with renew it for the past 3 weeks, insurance was slow to authorize but they did last week, now I don't understand what are they waiting for since they said ordering yhe parts takes 3 days, my car is not even messed up on the engine and they told me about 15 days after parts have arrived, how much time does it take for a car to be replaced outside parts? It cannot be 15 days, and my car hire is ending on the 29th I can't walk bare foot, Renew IT needs to fix my car thos week and make sure it's finalized, worse thing is that they don't give you any updates.. They keep quiet.. My car is the navy golf R KL 07 LY GP
Helpful (0)
Replies (3)0
Replies (3)
Renew-it Randburg's replyOfficial
20 Jul 2022, 13:24Good day
Thank you for taking the time to review us on this platform.
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to management at Renew-It Randburg who will be in contact with you .
Renew-It Team, Always@yourservice
We have escalated this matter to management at Renew-It Randburg who will be in contact with you .
Renew-It Team, Always@yourservice
Renew-it Randburg's reply20 Jul 2022, 13:24
Official
Good day
Thank you for taking the time to review us on this platform.
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to management at Renew-It Randburg who will be in contact with you .
Renew-It Team, Always@yourservice
We have escalated this matter to management at Renew-It Randburg who will be in contact with you .
Renew-It Team, Always@yourservice
SM
Siyanda M's updateReviewer Update
21 Jul 2022, 10:49Still nothing from Renew-it, tried calling Prisca with no luck even today, no one is picking up, yesterday they told me they still stripping the car since last week, the process is very slow and now Avis will take the rental car on the 28th of July.. What will I drive? Coz they really slow?, and don't even pick up calls.... This is really bad service..
SM
Siyanda M's update21 Jul 2022, 10:49
Reviewer Update
Still nothing from Renew-it, tried calling Prisca with no luck even today, no one is picking up, yesterday they told me they still stripping the car since last week, the process is very slow and now Avis will take the rental car on the 28th of July.. What will I drive? Coz they really slow?, and don't even pick up calls.... This is really bad service..
Renew-it Randburg's replyOfficial
24 Jul 2022, 16:34Good day Siyanda
Thank you for taking the time to review us on this platform.
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to management at Renew-It Randburg who will be in contact with you .
Renew-It Team, Always@yourservice
We have escalated this matter to management at Renew-It Randburg who will be in contact with you .
Renew-It Team, Always@yourservice
Renew-it Randburg's reply24 Jul 2022, 16:34
Official
Good day Siyanda
Thank you for taking the time to review us on this platform.
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to management at Renew-It Randburg who will be in contact with you .
Renew-It Team, Always@yourservice
We have escalated this matter to management at Renew-It Randburg who will be in contact with you .
Renew-It Team, Always@yourservice