KG
KASLIN G

1 reviews | Active since May 2010

06 Mar 2024, 15:38

Renew-it Randburg - The worst Repair Centre

The vehicle above was booked in with Renew-it Randburg in January.

The vehicle could not be collected due to imperfections. And it is now March

I was called to collect twice. On the first attempt the panel was not aligned and there was a new stretch on the front of the vehicle.(a blue mark where they bumped the car). Their client service representative noticed the same and agreed with my findings and polished out the blue stretch that they made).

On the second collection attempt I noticed that the beading was damaged and the stretch on the front of the car was very visible even after they polished it.

Now I have been informed by their client service Director (Justin) that the front stretch was there when the car was handed over. PSG has pictures. There was no light blue mark on my vehicle. Yet Renew-it refuses to accept responsibility.

Now I collect my vehicle with the new imperfections and the vehicle has now fuel. I drive out of Renew-it and get stuck for fuel less then 1km from their building.

I fuel the vehicle and the vehicle is now stuck in limp mode.

I am now back at Renew-it and no one wants to assist.

I still have no vehicle and no response or assistance from their Service Director - Justin

I regret using Renew-it Randburg.

I will never recommend renew-It to anyone.

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Replies (1)
Renew-it Randburg
Renew-it Randburg's reply06 Mar 2024, 15:50
Official
Good day Kaslin,

Thank you for taking the time to review us on this platform.
 
Firstly, our apologies for not living up to your repair and service expectations. 

We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have addressed this issue with the management at Renew-It Randburg.

They will be responding directly with you to find immediate resolution. 
 
The Renew-it Team, always@yourservice