XL
XOLANI L

1 reviews | Active since May 2013

28 Mar 2017, 12:52

Renew-It Randburg stole my car .

<p>My car was involved in an accident on the 05th of November 2016.</p> <p>Reported the matter to the insurance , breakdown was dispatched, and I clearly requested them to take my car to my preffered Panel Beaters in Pretoria West as I work in Centurion.</p> <p>To my surprise on 07th November 2016, I was informed via by Jacque Smuts SMS that my car is with Renew-It Randburg. I tried for two weeks to get the car delivered to my panel beaters but without a success.</p> <p>Due to frustrating situation Renew-It put me in I had to agree that they work on my car. Hoping for better customer service as they claim.</p> <p> </p> <p>On 22nd December 2016 Saliem (Renew-It) service advisor called me to come and fetch the car to my surprise my car had the following issues:</p> <p>1. Cruise control that is not working because they have put wrong steering wheel. Now my car is having two cruise control switches (one on the indicator switch and one on the steering and both of them are not working).</p> <p>2. Rear bumper scratch/and scratches inside the right door</p> <p>3. Roof panel that is not properly fitted.Falling apart.</p> <p>4. Broken Petrol Cap</p> <p> Only on 14th February 2017 that they fixed the scratches and roof panel.</p> <p>Petrol Cap was blamed on me or the breakdown showing me the photos how the car looked like when they received it from the breakdown company.</p> <p> To date the issue of the cruise control is not resolved yet, and every time my car goes to them I am left stranded at the mercy of the public transport to go on with my life and that of my family since this is the only means of transport we have as a family.</p> <p>I don’t know how many calls, emails,, how much money I spent on petrol driving to them but even today the 28/03/2017 , I am still stranded my car is with Renew-It Randburg no alternative car, no timeframe as how long will they take to fix the problem since they had it from the 16th Of March 2017 after they have taken my car three times and brought it back with unresolved problems.I</p> <p>I escalated the matter up to Rodney Pillay their director,Saliem, Amilia and today Akiem all of them cannot help.</p> <p>Why did they stole my car in the first place? Warn your friends, colligues, family, churches , your community about this scrupilous panel beaters called Renew-It. </p> <p> </p> <p> </p>

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Replies (3)
Renew-it Randburg
Renew-it Randburg's reply04 Apr 2017, 12:40
Official

Good day

Thank you for your feedback.

We wish to apologise for this poor service that you have experienced.

We have escalated this matter to the Service manager for a resolution.

Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).

Kind Regards,

Renew-It Autobody @ Your Service
www.atyourservice.co.za

Renew-it Randburg
Renew-it Randburg's reply04 Apr 2017, 12:40
Official

Good day

Thank you for your feedback.

We wish to apologise for this poor service that you have experienced.

We have escalated this matter to the Service manager for a resolution.

Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).

Kind Regards,

Renew-It Autobody @ Your Service
www.atyourservice.co.za

XL
XOLANI L's update24 May 2017, 15:51
Reviewer Update

Thanks Amilia Renew-It Randburg ( Service Advisor) for keeping me informed with the situation on my vehicle. I informed her about the courtesy car that is due for service , she organised the alternative vehicle, and vehicle license disc. She loves her job. She never promised and do not deliver. Keep up the good work.! I wish I had started this journey to get my car repaired with her .