Renew-It Randburg ruined my car after they "repaired it"

5 weeks ago I hit a pothole on Malibongwe drive on the way to work. My tyre was blown and so too was my suspension from what I could tell. My car was towed to renew it for repairs. Simple enough, yes? Fix the suspension and replace the tyre, right? I wish. During that time my insurance organised a courtesy car for me to use while my car basically sat at Renew-It untouched for 3 weeks until they worked on it for the last few days of week 4.

After 4 weeks, (yes you read that right, 4 WEEKS!) they had finally managed to replace my tyre and fix the suspension. I took the car home parked it and felt relief it had finally been sorted. The very next day the car refused to start. I had to jump start it, but even after jumping it and driving it for 30 minutes the battery would not hold a charge. Not only that I noticed that when I turned my car off the fn that usually is very loud and cools down the entire engine was silent. All I could hear was bubbling. I opened the bonnet to have a look and saw that the water in the tank was bubbling, telling me that they had let air into the system and this hot water was making its way throughout my engine due to the fan not cooling down the system. The alternator was also not charging the battery. When my car went to Renew-It it was working perfectly, all that had to be fixed was the pothole damage to the tyre and suspension. When I got my car back it arrived with a whole host of new problems.

When I asked Renew-It if they had done anything in the engine area they told me they had not, and only worked on the tyre and suspension. I looked at the list of fixes that were done on the report and noticed that they did not only replace my tyre and suspension but they had DETACHED + REFITTED THE ENGINE SUPPORT. They basically **** to me. Furthermore they could not fix what they had broken, so the car was sent to ford for diagnostics.

I was then informed that Renew-IT were going to close for the year on the 17th of December 2021. Yet my car had still not been sorted out or repaired. IT was no longer their problem it seemed. I asked my insurance if Ford could do the repairs and they told me that they would. Relief again. But short lived. I found out a few minutes later that I would only get my car back next year when Renew-It opened for work again. The repairs that Ford need to do are going to be an extra cost and Renew-It will be unavailable to make payment to get my car back to me. I have to wait until NEXT YEAR before I can get my car back fully repaired. I find it completely unacceptable they cannot make payment to sort this issue out. It would literally be less than a days work for them to resolve the issue with paperwork and payment, yet they refuse.

Renew-It Randburg are the most pathetic, useless, ***********, lazy and dishonest company I have ever had the displeasure of dealing with. If I could give them -10/5 stars I would.