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Nomzamo N

1 reviews | Active since Jun 2019

13 Jun 2019, 10:27

Renew-it Randburg is a joke!

The service I've received at Renew-it Randburg is total bull****! I called Anya on Friday she wasn’t in, I requested a call back no one called me, I called your office I was told someone would call me but nothing. I called this morning I was told she isn’t in today, I left a message to be called back and still nothing.

I have the following issues with my car:

- The inside of the door came out again as it wasn’t *****ed in tightly

- I can’t lock my door with my key, I prefer central locking and then locking it again for safety reasons which I feel you can understand.

- There’s a sound from the driver's side when driving, I don’t know what’s going on but this needs to be looked at ASAP.

I really need assistance here with getting my car fixed as I paid the full access amount and was told to contact you if I have an issue. I’m trying to get assistance here because this shouldn’t be happening at all. Please assist ASAP.

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Replies (1)
Renew-it Randburg
Renew-it Randburg's reply14 Jun 2019, 11:49
Official
 
 

Good day

Thank you for your feedback.

We wish to apologize for the poor service that you have experienced. We have escalated the Matter to the Service Manager at the branch for resolution.

Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).