Renew-it Randburg - Horrible and Disappointing Service

This Panelbeater has thee worst service I have ever received in my entire life. It's horrible and disappointing.

Renew-it Randburg has had my car since the 3rd of September 2018 after I had an accident on the 24th of August 2018. They have been giving me updates but they just give me a run around, They kept saying that I will get the car on "this Friday". The car has been at assembly from the 13th of September until today, every time I call because they don't bother to do that, they would just say "its a big Job" then I found out 2 weeks ago that there are parts that they still have to order.

Then really what is the point of having step 1-5 If they don't do a checklist of what is needed from step 1 or has to be ordered in order to complete the job. They ordered the wrong bumper and then didn't order other parts. I am frustrated to the fullest and my insurance is not fully bothered by the lack of service this place has, why would they keep such a panelbeater with this disgusting service on their books? At this rate I will still be waiting for my car till the end of October. If I knew about the horrible service they give, I would have requested a different panel beater.

This is disappointing client service, very horrible. You are basically at their mercy because they have your car and repairing the car is not a priority for them. That would explain why they don't bother to check what they need to fix first and what parts will be needed for the job.

I mean what is the whole point of doing an assessment of the damage of the car? When you are running a business, you do things right the first time. Telling your customer's the truth doesn't **** you or your business.