DS
Dewald S
1 reviews | Active since Dec 2019
06 Oct 2022, 15:57
Renew-it Randburg does not keep to promised timelines
Really bad service from Renew-IT Randburg. They don't keep to their promised timeline, was told 5 working days for a small repair, it is now 10 working days, and delayed further, till who knows when. Complaining helps nothing at all. I cannot recommend this company, stay away!!!
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Replies (2)0
Replies (2)
Renew-it Randburg's replyOfficial
07 Oct 2022, 08:10Good day Dewald
Thank you for taking the time to review us on this platform.
Firstly, our apologies for the delays in repairs. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to management at Renew-It Randburg who will be in contact with you.
Renew-It Team, Always@yourservice
Thank you for taking the time to review us on this platform.
Firstly, our apologies for the delays in repairs. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to management at Renew-It Randburg who will be in contact with you.
Renew-It Team, Always@yourservice
Renew-it Randburg's reply07 Oct 2022, 08:10
Official
Good day Dewald
Thank you for taking the time to review us on this platform.
Firstly, our apologies for the delays in repairs. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to management at Renew-It Randburg who will be in contact with you.
Renew-It Team, Always@yourservice
Thank you for taking the time to review us on this platform.
Firstly, our apologies for the delays in repairs. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to management at Renew-It Randburg who will be in contact with you.
Renew-It Team, Always@yourservice
DS
Dewald S's updateReviewer Update
12 Oct 2022, 11:32Good day,
I went to fetch my vehicle today and found 3 new scratches on the car!!! Renew-It Randburg does not look after the cars while repairing, not trustworthy to handle vehicles. They also request the outstanding balance without the work being completed, and refuses to release my car to me. FM that said the car will not be released refuses to talk to me.
I went to fetch my vehicle today and found 3 new scratches on the car!!! Renew-It Randburg does not look after the cars while repairing, not trustworthy to handle vehicles. They also request the outstanding balance without the work being completed, and refuses to release my car to me. FM that said the car will not be released refuses to talk to me.
DS
Dewald S's update12 Oct 2022, 11:32
Reviewer Update
Good day,
I went to fetch my vehicle today and found 3 new scratches on the car!!! Renew-It Randburg does not look after the cars while repairing, not trustworthy to handle vehicles. They also request the outstanding balance without the work being completed, and refuses to release my car to me. FM that said the car will not be released refuses to talk to me.
I went to fetch my vehicle today and found 3 new scratches on the car!!! Renew-It Randburg does not look after the cars while repairing, not trustworthy to handle vehicles. They also request the outstanding balance without the work being completed, and refuses to release my car to me. FM that said the car will not be released refuses to talk to me.