Hellopeter
Share Your Experience
AM
Anthony M

1 reviews | Active since Jul 2018

31 Jul 2018, 10:14

Renew-it Randburg and Budget insurance, worst insurance and service providers.

This is by far the worst experience I have had with an automotive repairer, especially one that is accredited by Budget insurance who "claim" to be fair and efficient. I was in a collision 8 weeks ago with minor damage to the rear and the car was immediately towed from the site of the collision to renew-it randburg. A week later they received authorisation to proceed with the claim from Budget insurance at which time I was given a 15 working day turn around time which I thought was a lot but agreed. 2 weeks later I got a call my car was in spraying and would be out in a few days. Sure enough I followed up and was advised the car was going for a wash and buff and I would receive it in a day or 2. After another week of silence from renew-it I the n followed up again and I was told my car was back in assembly for some reason and I would have it back again in a day or 2.

A week later again I call to complain and I'm told there is a problem with my wiring for the PDF ( park distance control) which was a shock to me coz as far as I'm concerned my vehicle does not have that feature. The after giving them a shout and also following up with budget I'm then told, no the car won't start and will have to be towed to a Renault service provider. After 8 weeks with my vehicle which is a record for repairs as well as misdiagnosis you then tell me my car does not start, After 8WEEKS! That is total *******!

I recom no one agree their car to be towed there and I also blame Budget insurance for failing to follow up with clients and service providers. This is extremely poor service and timelines. Not to mention horrible attitude from both parties!

Sthembile Madlala ********** 478

0
Replies (5)
Renew-it Randburg
Renew-it Randburg's reply31 Jul 2018, 10:58
Official

Good day
Thank you for your feedback.

We wish to apologize for the poor service that you have experienced. The matter is being escalated to the Operations Director for a resolution.

Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).
Kind Regards,
Renew-It Autobody @Your Service
www.atyourservice.co.za

AM
Anthony M's update31 Jul 2018, 15:58
Reviewer Update
Thank you for the response though I'm not sure of how it will help me at this point. I worked in the insurance industry for Absa insura as a claims consult and for Ponty Oschger and associates and a claims supervisor and in all those years this is not how you hand a claim, from bill of quantities to timelines. This poor service as you call it is costing me 3500rand extra a week in travel costs. How am I going to be compensated for this? And what provisions will be made in the meantime?
AM
Anthony M's update31 Jul 2018, 15:58
Reviewer Update
Thank you for the response though I'm not sure of how it will help me at this point. I worked in the insurance industry for Absa insura as a claims consult and for Ponty Oschger and associates and a claims supervisor and in all those years this is not how you hand a claim, from bill of quantities to timelines. This poor service as you call it is costing me 3500rand extra a week in travel costs. How am I going to be compensated for this? And what provisions will be made in the meantime?
AM
Anthony M's update31 Jul 2018, 15:58
Reviewer Update
Thank you for the response though I'm not sure of how it will help me at this point. I worked in the insurance industry for Absa insura as a claims consult and for Ponty Oschger and associates and a claims supervisor and in all those years this is not how you hand a claim, from bill of quantities to timelines. This poor service as you call it is costing me 3500rand extra a week in travel costs. How am I going to be compensated for this? And what provisions will be made in the meantime?
AM
Anthony M's update21 Aug 2018, 15:24
Reviewer Update
Its been a long road but i am pleased to say my claim has finally been completed thanks to the help of one person in particular Lana Adams at the the Randburg branch. From the time i logged in the complaint she has kept me up to date all the way and if i had her on my claim it would have been resolved quicker. Thanks for the great work and may the rest of the team take some tips from her. Regards,