Renew-It Randburg absolute worst ever!!
<p>My vehicle was taken to Renew It Randburg by my insurance company. The insurance approved the repairs on 21 April, and we received an SMS stating that the vehicle would be ready on 03/05/2017. We have tried several times to get in touch with Renew-It Randburg, but the manager is always in a meeting or not available. Today we contacted them to enquire about our vehicle status, and if the job is complete, only to be told by their agent that they haven't started working on our vehicle, as they haven't received insurance approvals. This is an absolute lie!!!! I then requested a callback, but as ussual, nothing!!!! This must be the panelbeater with the absolute ****tiest custoemr service ever!</p>
Good Day
Thank you for your feedback.
We wish to apologise for this poor service that you have experienced.
Could you please provide your vehicle registration number to have this matter escalated to the Service manager for a resolution.
Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).
Kind Regards,
Renew-It Autobody @ Your Service
www.atyourservice.co.za
Good Day
Thank you for your feedback.
We wish to apologise for this poor service that you have experienced.
Could you please provide your vehicle registration number to have this matter escalated to the Service manager for a resolution.
Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).
Kind Regards,
Renew-It Autobody @ Your Service
www.atyourservice.co.za
Vehicle reg number is DN11MZGP. My wife received a call approximately 45 minutes ago, where the story is now changed. Apparently now the parts are not available. I suspect this is just more bull****. If the parts are actually not available, why did you not order it? You had almost 2 weeks already. Also, if this is the truth, then please provide me the part numbers for the parts that you claim are not available, so I can check for myself.
Vehicle reg number is DN11MZGP. My wife received a call approximately 45 minutes ago, where the story is now changed. Apparently now the parts are not available. I suspect this is just more bull****. If the parts are actually not available, why did you not order it? You had almost 2 weeks already. Also, if this is the truth, then please provide me the part numbers for the parts that you claim are not available, so I can check for myself.
It is now 15 days later, and I still do not have my vehicle back. This is pathetic, and I will make very sure that I never use Renew It Randburg ever again!!
It is now 15 days later, and I still do not have my vehicle back. This is pathetic, and I will make very sure that I never use Renew It Randburg ever again!!