renew it Randburg

on the 2nd of January I met with an accident that was not my fault at all. My car insured with FNB was towed to Renew it Randburg. on the 3rd January the car was assessed according to the report that I had to ask for. I called renew it and there is no communication between them and the insurance. They then sent a message that they stripping the car . this being almost a month after the car was at the garage. After stripping they then found other issues. I have to call constantly to enquire about my car. They had told me they waiting for authorisation from my insurance. I then called the insurance and they said they had sent authorization. when I called renew it back, they then said they finding difficulty for parts . They then said they waiting and only some parts would probably be arriving on Friday, 31 January 2025 and they would call and inform me of the progress on Friday. There has been no communication since Thursday. the inconvenience now is that the courtesy vehicle from the insurer had to be returned and renew it Randburg has not started with the car or received any parts as far as I understand. They have no customer service and no urgency to liase with Insurance. i am frustrated as I am without a vehicle to work in Pretoria. i am incurring medical as well as transport costs. Renew it Randburg has no urgency to the matter and no compassion. This was brand new car from the dealership and I hope that it would be fixed accordingly and promptly. i have just been given the run around ever since.